Where people, process & AI converge.
We design and run the experiences and operations that move the world's most ambitious brands forward — combining 82,000+ experts across 45 countries with proven process and applied intelligence at global scale.
Customer NPS
+34
+8.2 YoY
AI Resolved
68%
of contacts
Languages
60+
live coverage
iX Copilot
Real-time agent assist
Suggested response:Offer a two-month complimentary upgrade and confirm renewal in the customer's preferred channel.
Trusted by leaders. Built at scale.
0K+
Experts worldwide
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Countries on 5 continents
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Delivery sites
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Languages supported
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Iconic brand partnerships
A different kind of partner for an AI-first era.
We bring together the world's most experienced operators, designers, engineers and data scientists — to design, build and run the experiences your customers actually want.
Our approach
We design, build & run — together as one continuous system.
Customer experiences engineered around behavior, intent and outcomes — not org charts.
Operating models, platforms and AI capabilities, deployed with the discipline of an in-house team.
Day-to-day operations across 90+ countries, with continuous insight and tireless improvement.
Services built for the enterprise edge.
Six interlocking capabilities that combine into the operating system for modern customer-centric companies.
Used by Fortune 500 leaders across financial services, healthcare, technology, telecom and retail.
AI alone won't win.
People + AI will.
Our philosophy is simple: software gets faster, people get better. We pair the best of both — applied AI inside a deeply human operating model — to deliver outcomes neither can deliver alone.
Human-led
82,000+ experts across 45 countries — empathy, judgment and craft you can't simulate.
AI-augmented
Concentrix iX assists every agent, knowledge worker and workflow with safe, applied intelligence.
Process-engineered
Six Sigma, design thinking and operations science woven into every program.
Trust-by-default
Responsible AI, security and compliance built into the platform, not bolted on.
Deep expertise in the industries that move the world.
Sector-specific playbooks built on decades of frontline experience — not the same template applied everywhere.
A truly global network, delivered locally.
Operations in 45 countries across five continents, languages from Arabic to Vietnamese, and delivery models that match where your customers actually live.
0+
Delivery sites worldwide
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Continents covered
North America
3 countries
18 sites
12K+ talent
Latin America
6 countries
22 sites
18K+ talent
EMEA
24 countries
62 sites
32K+ talent
Asia Pacific
12 countries
33 sites
20K+ talent