A global partner for an AI-first era.
We bring together 82,000 experts across 45 countries, operational craft from two heritage CX leaders, and applied intelligence — to design, build and run the experiences and operations of the world's most ambitious brands.
Built from two heritage CX leaders, in service of better experiences.
Concentrix was created in 2019 from the customer-relationship businesses of two industry heavyweights — bringing together decades of frontline operational craft into a single, focused CX-first organization.
Today, we sit at the intersection of human expertise, intelligent process and applied AI. We design and run customer interactions, content moderation, trust & safety, back-office operations and digital consumer engagement for many of the world's most recognized brands.
The result: a partner equally credible in a board room, a technology review and a frontline operation in Casablanca, Cairo or Kuala Lumpur.
Mission
To be the best place in the world where people, process and AI converge to do work that matters.
0
Founded
0
Countries
0K+
Concentrix experts
0+
Languages
Six interlocking ways we create value.
Used independently — or, more often, woven together into a single program.
Customer experience
Voice, chat, social and self-serve — orchestrated as one continuous experience.
Digital consumer engagement
CRM, acquisition, loyalty and lifecycle marketing across every channel your customer uses.
Trust & safety
Content moderation, policy and risk programs designed for both people and platforms.
Back-office processes
Claims, KYC, billing, finance and collections — engineered for throughput and quality.
AI & analytics
Concentrix iX brings agentic AI, copilots and analytics safely into the operation.
Consulting & advisory
Strategy, transformation and design teams that plan, deploy and run alongside you.
Six principles, lived daily.
The behaviors we hire for, recognize, and protect — even when it costs us.
We obsess over outcomes.
Not effort, not ceremony — the outcomes our clients and their customers feel.
People come first, always.
We win when our people grow. Their craft, dignity and futures sit above any KPI.
Curious before we’re clever.
We listen, prototype and learn — then we ship. Pretty slides are not the work.
Operate with discipline.
World-class execution is unglamorous. We do the boring things superbly, every single day.
Be a global citizen.
We work across cultures, time zones and beliefs — bringing humility wherever we go.
Build for the long run.
Partnerships measured in decades, not deals. The next program matters more than the last.
AI you can trust your business to.
Concentrix iX is engineered around five principles — transparency, accountability, fairness, privacy and security — with controls every CISO and CRO can verify.
Security-by-design
ISO 27001, SOC 2, GDPR, HIPAA and PCI controls deployed as defaults.
Model governance
Independent red-team, drift monitoring and human-in-the-loop checkpoints.
Wellbeing-first
Trust & safety programs designed around the people who do the work.
Outcome guardrails
Measurable bias, accuracy and risk controls tied to KPI dashboards.